Q: How to make a reservation?
A: To reserve our vacation home, we require a signed rental agreement and a $500 reservation deposit. The full rental payment will be due 60 days prior to your arrival. A payment reminder will be sent to you along with the payment instructions. All confirmation and arrival instructions will be sent via email. You will receive a reservation confirmation email within 24 hours of submitting the rental agreement and security deposit. A second email with final confirmation and arrival instructions will be sent after your final payment has been received.
Q: What is payment method?
A: PayPal, Credit Card, Cashier’s Check, Money Order, and Direct Bank Deposit are accepted. Renter must be responsible for all processing fees associated with payment (4% fee for Credit Card and PayPal, $12 fee for Wire Transfer). If from Canada, eTransfer or bank to bank transfer is preferred to avoid any fees.
Q: What is the damage security deposit for?
A: Once the full payment has been processed, the damage security deposit will be held until your departure. The damage security deposit will be fully refunded one week after your departure if no damages are found in the unit. The
deposit is not part of the rental payment.
Q: What is our cancellation policy?
A: Any Cancellations must be received in writing and are subject to the following penalties:
• Over 90 days prior to check-in: deposit will not be refunded.
• Within 90 days: No refund will be given to any payments.
Q: When is the Check-In and Check-Out time?
A: Check-in time is after 4 p.m. Since we want to ensure everything is in good working order to make your stay enjoyable, please be aware that you will not have access to your property until after that time. However, upon request, an early check-in may be arranged based on availability.
Check-out time is at 10 a.m. Again, to ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you please depart the property by 10 a.m. on the date of your check out. Upon request, a late check-out may be arranged based on availability.
Q: How do I Check-In and get access to the unit?
A: Our vacation homes are equipped with key-less locks. This means that no check in is required, and you can go straight to the unit when you arrive. The access code will be sent to you via email one week prior to your arrival. The access code will give you access to the unit during your reservation period. Please note that the access code will expire once your reservation period is over.
Q: How do I Check-Out?
A: Simply lock all windows and doors when you leave. Be sure to take all your belongings with you, and enjoy your journey home or to your next destination.
Q: How old do I have to be to reserve a home?
A: Minimum age to reserve is 25 years old and they have to be part of the group who occupy the home or have someone else who is older with them. In other words, if the oldest person in your group who is staying in the house is less than 25 then you will not be able to reserve a home. We screen our guests to determine group profile, and the state and counties require a list of all persons staying in our homes. This is part of our Terms and Conditions Contract that you must complete and return to us ASAP after making your reservation.
Q: What do I do if I have problems or questions during my stay?
A: Contact the property manager. You will have their contact information in your Final Confirmation documentation, also in the Information book inside the home. They are available 24/7 in case of any emergencies.
Q: What is provided in the home?
A: A starter of complimentary toilet rolls, Gilcrest & Soames toiletries, kitchen paper, trash bag, laundry detergent, dishwasher tablets, washing up liquid and a basket containing a selection of teabags, coffee, sugar and creamer are placed in the home for the initial convenience, as well as selection of current brochures and welcome letter. Guests are then responsible for purchasing/supplying all further supplies required for the duration of their stay.
Every property is provided with a house information manual which will contain both general and specific information relevant to both the property and surrounding area. Attention should be given to the trash and parking requirements of the resort’s Homeowners Association you are staying in as failure to observe the rules can result in a substantial fine imposed by the resorts.
Q: What is NOT provided in the home?
A: We do not provide the large pool towels. You will need these because the pool water would bleach out the bathroom towels. Also, unlike a hotel, we do not have a supply closet just down the hall, so we are unable to provide the small "consumable" items that are necessary. There are many full service grocery stores just minutes from our vacation home where you can purchase all these items.
Q: Will we need to clean the house?
A: It takes 4-6 hours to properly prepare a home for the next guest. It is very important that you leave the home on time. We do not expect you to completely clean the home, but please leave the home neat and tidy. Please strip all used linens and leave the pile of linens on each bed for the housekeeper to start, it will be greatly appreciated! Please don't leave unclean dishes in the sink or on the counter and don't put dirty dishes away as if they were clean. Bag all trash (no loose trash) and place all trash in the bins. Shut off the lights, lock the doors and have a safe journey back home. We look forward to seeing you on your next Florida vacation. We also hope that you will tell your friends about us!
PLEASE ALSO ADJUST THE AIR TEMPERATURE TO 80 °F.
Q: We have never stayed at a Vacation Home before. What to expect?
A: Disney's executive resorts hotel starts at $200 per room on average, and our NEW LUXURY GOLF RESORT 8 bedrooms 5 bathrooms home which can sleep up to 18 guests, with your own private pool starts at $260. That is equal to less than $15 per person per night!
It only takes minutes driving to Disney, but compare with hotel room, you get a fully equipped kitchen, living room, Loft, Theater, Game room, 5 full bathrooms, free long distance phone and electronics such as HDTV, FREE WiFi, XBOX Games and FREE parking.
While we are much more affordable than Hotels, we do not cheap out on the amenities we offer. We provide you a comfortable, modern, private home that is well maintained and clean. We do our best to meet your highest expectations.
Q: Are the pools heated?
A: All our villas with private pool are equipped with pool heater. We do charge a small fee per night for the pool heater, as it does require a lot of electricity. You may select the pool heating option during your booking process.
Please do keep in mind that pool heaters have electrical/mechanical components that can sometimes break. We will do everything in our power to rectify any problems with malfunctioning equipment as quickly as possible. Community pools are heated when the temperature dictates the need.
Q: Will we need pool heat?
A: It depends. During the hot summer months most people don't want pool heat. Even though the pool can feel a little cool when you first get in, it becomes very nice after a couple of minutes during June - August. Winter months from late October to late March you definitely will want pool heat. Even south facing pools will be too cold to enjoy during the winter months. During the months of fall and spring most people still want pool heat because the water can still be too cold. Paying the extra cost for pool heat is well worth it.
Q: Will pool heat be enough?
A: During winter months, pool heaters will generally heat the water temperature to 86 °F. If the air temperature, however, drops to 55 °F or less, even though the heaters operate for longer hours than in warmer weather, they will not be very effective and the water temperature will not reach a comfortable level. We regret that in these circumstances a refund of part or all of the pool heat charge is not possible and your understanding of this is important when ordering pool heat. Generally speaking pool heaters will only warm a pool about 15° - 20° F warmer than the ambient air temperature, a little more if you use the pool blanket. This means that if the highest temperature during the day is 70 °F then the pool should reach 85 °F . This is not an exact science and should only be used as a guide. Be sure to use the pool blanket at night or you could lose a significant amount of pool warmth overnight. Using the pool blanket during the day, when you are not in the pool, will help keep the pool comfortable for swimming.
Q: Are your homes suitable for young children?
A: Absolutely! We have lots of children visiting and we provide many baby items at no extra charge! This includes high chair, and playpen.
Q: Do you have free parking?
A: Yes. We have parking spaces in front of the house - on the driveway.
Please Note: Trailer, Boat or motor home is NOT allowed to park in the resort.
Q: Are the properties non-smoking?
A: Yes, all of our properties are non-smoking. No smoking is allowed in the unit or the pool/patio area. Failure to observe these rules will result in a minimum $250 charge against your security deposit.
Q: Do you allow pets?
A: NO. Animals and pets are NOT permitted in our vacation homes. Failure to observe these rules will result in a minimum $250 charge against your security deposit.
Q: Is there a fully equipped kitchen?
A: Yes, we have a fully equipped kitchen including:
Pots & Pans
Dishes, glasses, silverware and cooking utensils
Vacuum Cleaner, Broom and Dust Pan
Q: Are washers and dryers provided?
A: Yes we provide full size washer and dryer in every unit.
Q: Are linens and towels included?
A: There are linens and towels provided in each home. All bedding is provided and towels are supplied at twice the maximum occupancy.
Note: Beach/pool towels are NOT included unless otherwise indicated. Please bring your own if you need.
Q: Is there air condition and heat?
A: Yes, all of our vacation homes have central air conditioning and heat.
Q: Is there telephone and internet?
A: Yes, we provide free high speed WiFi internet and telephone. The long distance call covers free calls within USA, Canada.
Q: Are the homes cleaned daily?
A: NO, our homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge. A mid-stay clean includes: washing all sheets and towels, cleaning all bathrooms and kitchen area, vacuuming and dusting, sweeping and mopping and refreshing your starter paper products.
Q: Are there cleaning supplies?
A: We do not leave any chemicals in the home but there is a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron and ironing board in the properties.
Q: Are there any special services?
A: Full details of Special services can be found in the information book left in each of our homes from our property management company, such as Private Chef, Theme Park VIP Tours, Weddings, Medical Concierge, Babysitting Services, etc..
Please let us know in advance and we will do our upmost to help you.
I still have questions! Not a problem! We are here to help!
Phone: 1 647-291-8766